Technology Help Desk
For all matters related to technical assistance, log in and submit a request through our Helpdesk.For information regarding log-in and submittal, please see your building's Technology Teacher. |
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 Submit a Request to the Technology Help Desk |
Do not e-mail, phone, or personally seek out the systems technicians or technology teachers.All requests must first be entered into our Helpdesk / Workorder system. |
Do not attempt to install hardware, software, or download software of any type.Not all hardware and software is compatible with our existing systems. You must submit a service request form stating the software or hardware you wish to have installed. Any software or hardware installed without a request form will be uninstalled and removed. |
The technology staff will prioritize all work orders.They understand what is important from a district perspective and are best at determining what is "critical" and what isn't. |
Please do not ask technical staff to assist you.Technical staff always follow a prescribed schedule. If you need assistance, fill out an assistance form. |
Only emergency requests from building principals to the technology supervisor will alter the technicians schedules.Changes in the prioritization of technical tasks will occur if a "technical" emergency arises. |
*This set of procedures will enable the district to determine the volume and type of help desk requests within the district. It will provide insight into clusters of problems. It will allow the district to set priorities, and allow the technicians a vehicle to equitably deliver services across the district.
